FAQs

Are Stella products safe to use during pregnancy? Can the products be used on the eye contour? On other skin areas? When is it needed to apply the serum only vs the serum + the cream? All skin types & tones? Including mature skin? Products application moment?How long will a 50ml bottle last?

Can I take this Alter-Care Supplement on its own? Do the supplements work without Alter-Care Serum? Can I take this supplements if I am breast-feeding / pregnant? Should I take my Alter-Care Supplement with food? How many days will one jar of Alter-Care Supplements last? Is Alter-Care Supplement compatible with other supplements from other brands?Can I take Alter-Care Supplement alongside medication?Is Alter-Care Supplement suitable for all ages and skin types?

Can Stella ship to PO boxes/APO/fpo addresses?What are the delivery options and charges? Is it safe to order online? How can I cancel my order? My order has not arrived within the stated delivery time, what should I do?

How do I unsubscribe from STELLA skincare emails? Do I need an account to purchase online? How do I create an account? How do I modify or delete my account details? I have forgotten my password, what should I do?Are my personal details safe if I create an account?

My order has not arrived within the stated delivery time, what should I do?

If you have not received your order within the times stated for your destination and you have noticed unusual activity on your tracking number, please contact us contact us for help.