Shipping & Returns

Shipping ships via UPS to continental U.S. addresses only.

The prices of the products displayed on the Sites do not include shipping costs. The method and amount of shipping costs are specified during the ordering process before you confirm the order. We may modify, at any time, our offered shipping methods.

Orders will be shipped once your method of payment has been verified and the payment successfully processed.

We currently utilize:


Option Cost

Delivery Time

UPS Ground


3-8 Business Days

UPS 2 Days

(expedited shipping)


2-3 Business Days

UPS Overnight

(expedited shipping)


1-2 Business Days


*For addresses in Alaska and Hawaii, only UPS 2 Days deliveries are possible (arriving in 2-3 business days) but are offered at a cost of $8.

UPS Ground Shipping is free for any order

Orders with expedited shipping must be placed by 12:00 pm EST Monday to Friday (excluding holidays) to ensure same-day processing and shipping. Orders received on Friday after 12:00 pm EST, or on a Saturday, Sunday or federal holiday will be processed the following business day, and then the relevant delivery time will be applied.

Once your order has been shipped, you will receive a confirming email.  Any delay in delivery or non-delivery must be reported as soon as possible to our customer service team via the contact us form here

As the delivery is carried out by a third-party service provider, to the maximum extent allowed by law, we are not responsible for the non-performance or poor performance of the carrier including, but not limited to, delayed delivery.

Unless otherwise indicated, we are only able to ship to one shipping address per order. If you would like to ship to multiple addresses, please place separate orders for each unique address. Please make sure your address is correct. Once in transit, we cannot redirect shipments to a new or different address. If your order is returned due to an invalid or incorrect address your order will be returned to stock and the payment refunded minus any shipping charges.

Shipping Exclusions. We do not ship to PO boxes, APO/FPO addresses, logistic service providers (including freight forwarders), hotel and motel addresses, Puerto Rico, Guam, the American Virgin Islands, or other U.S. Territories, non-fixed address or domicile (ie.: without being exhaustive, mobile homes, caravans, campsites, and other non-fixed locations).


If you are not satisfied for any reason with any STELLA by Stella McCartney product that you have purchased from a Site, you may return it subject to the following conditions:

  •  Products that are opened, used, marked, modified, not in a perfect condition or not returned in the original packaging may not be returned.
  •  You must initiate a return within fourteen (14) days from the date the order is delivered to you. We will not accept any return after fourteen (14) days.
  •  In order to initiate a return, you must contact STELLA by Stella McCartney’s Customer Service this Contact Us form here



 STELLA by Stella McCartney’s Customer Service will ask you for certain information including order number and items to return.

Upon review and approval of your request, STELLA by Stella McCartney’s Customer Service will send you a pre-filled return authorization form to complete with the remainder of the return information.

Once you receive the return authorization form, you must send the following items, within a maximum of fourteen (14) days,  to the address which will be communicated to you by STELLA by Stella McCartney’s Customer Service : (1) the complete product(s) you wish to return in perfect condition and in the original packaging; (2) the original invoice, and (3) the return authorization provided to you by STELLA by Stella McCartney’s Customer Service.

You shall be responsible for any and all risk of loss or damage linked to the return of the product(s). 

Please obtain and retain your proof of postage in order to provide proof to us that you have returned the products in the unlikely event that we do not receive the returned parcel.

Upon receipt of a returned product, a credit will be issued back to the original method of payment within a maximum of 14 (fourteen) days from the day we receive the returned products, or (if earlier) the day on which you provide us with evidence of having sent the products back to us at our distribution center. We will reimburse you for the total amount paid for the product, excluding the return costs and the delivery costs.

Products purchased online from a Site cannot be returned in our physical stores.  This return policy does not apply to products purchased in our physical stores.

Defective Products

Damaged and defective products, and products that do not conform to the product specifications, can be returned, subject to the following conditions:
You notify us within 30 (thirty) days of receipt of the product by emailing us at  concerning your intent to return the product and providing the product order number and details (photos, written explanation) of the alleged damage or defect.  To ensure prompt resolution, please keep the box, packing materials, all complimentary items and the damaged items. 
Once approved, STELLA by Stella McCartney’s Customer Service will send you an email with the authorization return form and all the return information. A prepaid return label will also be sent to you in case of defective products.  Apply the pre-paid return label on the packaging and send it to the address communicated by STELLA by Stella McCartney’s Customer Service.
The defective product must be returned in its original condition, with the original labels, and accompanied by the original packaging and the delivery note.
If we deem the returned product to be defective, two options will be offered to you:

  • If the product you returned is still available/in stock, we will offer to send a new product to you. The cost of this new delivery will be on us.
  • If the product is not available anymore or if you opt for this option, we will refund the defective product and the delivery costs to the original method of payment, within a maximum of fourteen (14) days upon receipt of the returned product, to the exclusion of any other compensation.

Products purchased online can only be returned online.  Under no circumstances will we honor a refund request made in store if the product was purchased online.